Privacy & Cookie Policy

Effective Date: 28/08/25

1. Introduction

Welcome to MAXXIE Pet Products (the “Website”). Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy & Cookie Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

By using our Website, you agree to the terms of this Policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, shipping/billing address, phone number, and payment details when you place an order.

  • Account Information: If you create an account, login details and purchase history.

  • Technical Information: IP address, browser type, device details, and pages visited.

  • Cookies & Tracking Data: See Section 5 below.

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about your order, promotions, or updates (with consent)

  • Improve our Website, products, and customer experience

  • Detect and prevent fraud or misuse of our services

4. Sharing Your Information

We do not sell your data. However, we may share limited information with:

  • Payment processors (e.g., Stripe, PayPal) to process transactions securely

  • Shipping partners (e.g., Australia Post, FedEx) to deliver your order

  • Analytics providers (e.g., Google Analytics, Meta Pixel) to understand site performance and improve marketing

5. Cookies & Tracking Technologies

Cookies are small text files stored on your device when you browse our Website.

  • Essential Cookies – Required for site functionality (e.g., keeping your cart saved).

  • Analytics Cookies – Help us understand how visitors use our site.

  • Marketing Cookies – Used to deliver personalised ads on platforms like Google or Facebook.

  • Managing Cookies: You can accept or reject cookies using the banner that appears when you first visit our site. You can also manage cookies in your browser settings at any time.

6. Your Rights

Depending on your location, you may have rights under privacy laws (e.g., GDPR, CCPA):

  • Access, update, or delete your personal information

  • Opt out of marketing communications

  • Restrict or object to data processing

  • Request a copy of your stored data

To exercise these rights, please contact us at support@maxxiestore.com.

7. Data Security

We take appropriate technical and organisational measures to protect your information. Payments are processed securely via trusted third-party providers (Stripe, PayPal).

8. Retention

We keep your personal information only as long as necessary for the purposes outlined above, unless a longer retention period is required by law.

9. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”

10. Contact Us

If you have any questions about this Policy, please contact us at:

MAXXIE Pet Products
 Email: support@maxxiestore.com